Copilot Troubleshooting

iOS

Copilot just says "loading" after clicking on the "center" button and doesn't show my location

There are two different places where you need to allow location access for copilot. To do this go to the Settings app, then:

1. Privacy & Security -> Location Services -> Safari Websites -> Select While Using the App

2. Safari -> Location -> Select Ask

In the rare case that these steps did not help, reset the location permissions in the Settings app:

• General -> Transfer or Reset iPhone -> Reset -> Reset Location & Privacy

Cell reception does not come back

iPhones stop searching for cell towers after a while. Turning the airplane mode on and off helps.

Music is paused when opening Copilot

Due to technical limitations from Apple, the music is stopped on iPhones when opening Copilot and the "Keep screen on" option is checked in the settings. If you would like to listen to music while using Copilot, disable "Keep screen on" in the settings.

Android

Copilot just says "loading" after clicking on the "center" button and doesn't show my location

1: Long press the Copilot app icon -> Website Settings -> Allow Location

2: Settings -> Location -> App permissions -> Chrome -> Use exact location

General

Increase GPS and cell reception in the cockpit

Make sure the iPhone is mounted high in the canopy because the carbon composite in the cockpit disturbs the signals.

Try different mobile carriers for best reception. In Germany the Telekom has issues, happy to hear from your country which carrier works best.

Starlink

100% connection stability. As Stefan Langer puts it:

Flarm Stealth Mode + Starlink + Copilot is a dream.

We recommend Starlink Mini for a space preserving solution. Turn on airplane mode on your phone and connect via wifi to the Starlink dish.

Phone overheats

Symptoms of overheating are a phone hot to the touch and reduced display brightness. Some phones shut off or show a heat warning. These steps might help to mitigate the issue:

• Try to shade the phone, if not possible, aim for a light surface color of the phone or case
• Try to point an air vent at the phone
• Remove the phone from its case, the plastic of the case is an insulator
• Turn the display off when not in use
• Turn off unused networks (bluetooth, wifi, cell)

Contact

If you still have any trouble with using Copilot, just email us at info@weglide.org